FAQ
Answers to the questions we get most. If yours isn’t here, email support@millennium.nyc or call +1 929 777 4935 — you’ll be talking to a real person.
Ordering & Shipping
Where do you ship?
We currently ship within the United States only, including Alaska, Hawaii and US territories where carrier service is available. We do not ship internationally at this time. If that changes we will update our Shipping Policy before offering it at checkout.
How much is shipping?
Free shipping on US orders over $75. Orders of $75.00–$149.99 qualify for free Economy shipping; orders of $150.00 or more qualify for free Standard shipping.
Otherwise, rates are calculated at checkout by weight: Economy from $4.99 and Standard from $7.99. The exact cost is always shown before you pay — we do not add handling fees or surcharges.
When will my order ship?
In-stock orders have a 1 business day handling time. Our daily cutoff is 2:00 PM Eastern Time, Monday through Friday — orders placed after the cutoff, or on a weekend or holiday, are treated as received the next business day.
How long does delivery take?
Transit time is additional to handling time:
- Standard — 3–4 business days in transit (about 4–5 business days total from order)
- Economy — 5–8 business days in transit (about 6–9 business days total from order)
These are carrier estimates, not guaranteed delivery dates.
How do I track my order?
Every order ships with tracking. You’ll get a shipping confirmation email with your carrier and tracking number. See Track Your Order for the full detail. If tracking hasn’t moved in more than 5 business days, contact us and we’ll open a carrier trace.
Returns & Refunds
Can I return an item?
Eligible items may be returned within 14 days of delivery, in the condition they were shipped. All returns must be authorized by us before being sent back — email support@millennium.nyc with your order number and we’ll reply within 1 business day with a Return Authorization and the return address.
Which items can’t be returned?
Because of how the collectibles market works, some categories are final sale unless the issue was caused by our error:
- Trading card game products — sealed product, singles, booster packs, booster boxes, decks, bundles and repacks
- Blind items or products with a chance-based / chase element
- Pre-orders and special-order items
- Items marked “All Sales Final” on the product page
- Opened, altered, resealed or used items
The full list is in our Returns & Refunds Policy. Please read it before ordering — and if you’re unsure whether something is returnable, ask us first. We answer pre-purchase questions every business day.
Who pays return shipping?
If the return is our error — wrong item, missing item, damaged in our packing, or materially not as described — we pay. We email you a prepaid label and refund you in full including original shipping.
For any other reason, return shipping is paid by the customer, and original outbound shipping is not refunded. We recommend a tracked service; we can’t refund a return we never receive.
How long do refunds take?
Once your return arrives we inspect it and issue the refund within 5 business days, to the original payment method. Your bank then typically takes a further 5–10 business days to post it — that last step is controlled by your bank, not by us.
My item arrived damaged or incorrect. What now?
Contact us within 48 hours of delivery and keep all packaging — we may need photos of the item, the box and the label for a carrier claim. We’ll make it right.
Do you offer exchanges?
No. We don’t operate an exchange programme. If something is wrong with your order we resolve it as a return and refund under the terms above.
Products & Condition
Are your products authentic?
Yes. We are an independent retailer of genuine collectibles sourced through authorized distributors, including Pokémon TCG product supplied by an authorized distributor for The Pokémon Company. We are not affiliated with, sponsored by or endorsed by any rights holder — see our Legal Notice.
What condition are cards in?
Unless stated otherwise, eligible collectible items are listed and shipped as Near Mint. If an item falls outside Near Mint we list it under the appropriate condition or disclose the issue on the product page.
For sealed products, the condition grade refers to the sealed retail product as offered — not a guarantee of the contents, centering, collation or pull rates inside factory packaging. Minor outer-packaging imperfections (light corner wear, small dings, shrink flaws) can occur in normal distribution and aren’t automatically considered damage.
Do you sell graded cards?
Yes — PSA and CGC slabs. Where a certification number is available it’s shown on the product page so you can verify the slab with the grader directly.
Do you buy or trade?
Get in touch. Email support@millennium.nyc with what you have and we’ll tell you honestly whether it’s something we can use.
Payment & Account
What payment methods do you accept?
All major credit and debit cards, plus Apple Pay, Google Pay, Shop Pay, PayPal and Amazon Pay. Payment is processed securely by Shopify — we never see or store your full card details.
When am I charged?
At checkout. Sales tax, where applicable, is calculated and shown before you pay.
Can I cancel or change an order?
Contact us as fast as you can and we’ll try. Once an order has entered packing or a label has been created it may be too late. Pre-order cancellations are reviewed case by case, and once a ship date is finalized an approved pre-order cancellation may carry a 10% fee. See our Terms of Service.
Contacting Us
How do I reach a person?
Email support@millennium.nyc, call +1 929 777 4935, or use the form on our Contact page.
Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time. Closed weekends and US federal holidays. We reply to every email within 1 business day.
Who runs Millennium.nyc?
Millennium.nyc is a trading name of Sweet Mamie NY LLC, PO Box 3522, New Hyde Park, NY 11040, United States. We buy our inventory outright and ship every order ourselves — we are not a dropshipper and we don’t act as a marketplace for third-party sellers. More on our About page.
Millennium.nyc · Sweet Mamie NY LLC · PO Box 3522, New Hyde Park, NY 11040, United States · support@millennium.nyc · +1 929 777 4935